After years and years and YEARS of an insufficient "Customer Service" phone service, the MBTA has announced a new, centralized Customer Service Department.
As reported in the Metro and regurgitated by the MBTA, the new department will, on paper, prevent people from being bounced around different offices and representatives who, from experience, weren't always knowledgeable, and weren't always there.
The new system is supposed to open this month, so we should find out by Spring whether it actually works any better than the abysmal system we've endured for oh so very long.
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